PROPLINK CHAT · BETA
Your buildings, one WhatsApp message away
Residents report repairs, chase tickets and check their account by messaging PropLink on WhatsApp. The assistant answers around the clock, raises real tickets and always says what it is. In beta as part of PropLink Voice.
REPAIRS BY MESSAGE
A flickering light becomes a ticket, not a voicemail
A resident describes the problem in their own words and the assistant raises a real ticket in PropLink, asks for a photo and confirms the reference. Life safety rules are fixed, so anything involving gas, fire or carbon monoxide gets emergency guidance first.
- Natural language repair reporting
- Real tickets with references
- Photo requests in the chat
- Fixed life safety rules
- Around the clock, every day
- Full transcript on the ticket
HONEST BY DESIGN
It always says what it is
The assistant discloses that it is AI in its first reply, every time. Account questions need verification first, with a code texted to the number on file before a balance is discussed. Everything it does lands in the communications log your team already reads.
- AI disclosure in the first reply
- Verified account enquiries only
- Code sent to the number on file
- Every chat in the comms log
- Escalation to your on call rota
- Part of the PropLink Voice beta
Give residents a number they will actually use
PropLink Chat ships with PropLink Voice. Ask us to switch the beta on for your organisation.