WORK ORDER MANAGEMENT
One platform to run every building in your portfolio
Finally, your accounting, compliance, maintenance and resident engagement all live in one AI-powered ecosystem.
No more switching between systems. No more duplicate data.
All-in-one building toolkit
Smart features designed to optimise management
ISSUE TRACKING
Ticketing
INVOICING & BANKING
Finance
DATA INSIGHTS
Reporting
BSA COMPLIANCE
Safety Case
DOCUMENT STORAGE
File Manager
RESOURCE PLANNING
Scheduling
TRACKING & LOGGING
Auditing
DIGITAL TWIN
Mapping
WORK ORDER MANAGEMENT
Maintenance
ISSUE TRACKING
Ticketing
INVOICING & BANKING
Finance
DATA INSIGHTS
Reporting
BSA COMPLIANCE
Safety Case
DOCUMENT STORAGE
File Manager
RESOURCE PLANNING
Scheduling
TRACKING & LOGGING
Auditing
DIGITAL TWIN
Mapping
Sound familiar?
You know the problems. You deal with them every day. PropLink was built to fix all of them.
Disconnected systems
You run your accounting in one system, maintenance in another, compliance in a spreadsheet and communications through email. Nothing talks to anything else.
No time for the work that matters
Your day disappears into chasing contractors, answering leaseholder calls and pulling together reports from three different places.
Compliance on a prayer
Your fire risk assessments live in a PDF somewhere. Your BSA records are spread across shared drives. When the regulator asks, you scramble.
UK COMPLIANCE
Built for UK legislation
The regulation your portfolio answers to is built into the platform, not bolted on.
Building Safety Act 2022
Golden thread records, safety cases and duty holder workflows for higher risk buildings.
Section 20 consultations
Run the statutory consultation from first notice to final account. Every clock and letter is tracked.
Service charge trust accounting
Schedule level funds and demands that respect how you must hold and report leaseholder money.
Client money safeguards
Bank reconciliation, balance guards and a full audit trail across every client account.
GDPR
Access controls, retention tools and activity logging protect the personal data you hold.
See what PropLink can do
Click through to explore each product
PROPERTY MANAGEMENT
PropLink Block
The complete block management platform for managing agents and RMCs. Handle service charges, section 20 consultations and leaseholder communications without switching systems.
- Service charge accounting
- Leaseholder communications
- Budget setting & forecasting
- Section 20 consultations
- Ground rent and arrears
- Resident self-service portal
Time saving automation
We apply automation where it's really needed, to really save your workforce time, not just on paper.
Growth alongside your business
Every area of property covered within a single ecosystem
AI-POWERED PROPERTY MANAGEMENT
Building management magic
PropManager AI monitors compliance, flags maintenance risks and answers questions in plain English across your entire portfolio.
Natural language
Ask questions about your portfolio and get instant answers.
Compliance monitoring
Tracks every regulatory deadline and alerts you before anything lapses.
Ticketing
Drafts replies to tickets for you using the conversation context.
Predictive maintenance
Flags equipment likely to fail based on asset data and history.
PropManager AI
Ready
Which buildings have overdue fire risk assessments?
3 buildings have overdue FRAs:
• Elm Court — due 14 Feb 2026
• Meridian House — due 3 Jan 2026
• The Willows — due 28 Nov 2025
• Elm Court — due 14 Feb 2026
• Meridian House — due 3 Jan 2026
• The Willows — due 28 Nov 2025
What's the total arrears across my portfolio?
Total arrears across 42 properties: £84,320
• 12 accounts over 90 days
• 8 accounts with payment plans
• Highest: Flat 23 Skyreach — £4,200
• 12 accounts over 90 days
• 8 accounts with payment plans
• Highest: Flat 23 Skyreach — £4,200
Show me open work orders at Elm Court
Elm Court has 7 open work orders:
• #4806 Hallway light — Thu 9-12pm
• #4798 Bin store lock — awaiting parts
• #4791 Intercom panel — contractor booked
• +4 more
• #4806 Hallway light — Thu 9-12pm
• #4798 Bin store lock — awaiting parts
• #4791 Intercom panel — contractor booked
• +4 more
Which properties have the highest risk score?
Top 3 by risk score:
• Meridian House — 78/100 (fire door defect)
• Skyreach Tower — 72/100 (overdue FRA)
• The Willows — 65/100 (cladding review pending)
• Meridian House — 78/100 (fire door defect)
• Skyreach Tower — 72/100 (overdue FRA)
• The Willows — 65/100 (cladding review pending)
Ask PropManager AI anything...
PropLink Chat
Online
Hi, what's my current service charge balance?
10:14
Hi Sarah. Your service charge balance for Flat 12, Elm Court is £1,240.00. Your next payment of £620.00 is due on 1 July.
10:14
Thanks. Any update on the hallway light repair?
10:15
Ref #4806 is scheduled for this Thursday between 9am and 12pm. Your contractor is Spark Electrical.
10:15
Perfect, thank you
10:15
No problem. Anything else I can help with?
10:16
Type a message
INTRODUCING PROPLINK CHAT
Your buildings on WhatsApp
Tenants check balances and report repairs. Managers pull reports. Contractors leave job notes. All through a simple chat.
Instant answers, no waiting
Tenants have access to all of their unit information without calling your office. Available around the clock, every day of the year.
Repairs reported in seconds
Tenants describe the issue. Chat creates the ticket, assigns the right manager and sends a confirmation, all within the same conversation.
One conversation, every stakeholder
Property managers ask questions about their portfolio and get instant answers. Contractors receive job details and leave updates with ease.
DEVELOPER API
Build on top of PropLink
Connect PropLink to your existing tools and workflows. Our RESTful API gives you full access to properties, tenants, work orders and financial data.
RESTful API
JSON endpoints for every core entity.
Webhooks
Real-time event notifications.
OAuth 2.0
Granular scoping and access control.
Rate limits
Designed for production at scale.
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SWITCHING TO PROPLINK
Moving system is easier than you think
Migration is the reason agents put up with software they hate. PropLink fixes that with a guided onboarding that moves your whole portfolio without losing your history.
Leaving is tidy too. Structured handover packs export your data if you ever move on. We keep clients by being good, not by locking the door.
Book a migration walkthroughExport what you have
Spreadsheets from your current system are all you need. Sites, units, leases, contacts, budgets and balances all import.
Import with a safety net
Guided imports map your columns and validate every row. You see exactly what will be created before anything commits.
Reconcile the financials
PropLink checks your opening balances against your closing position before a single transaction posts. Nothing goes live unbalanced.
Go live with confidence
A getting started checklist tracks every step, so you always know what is done and what is left.
ONE PLATFORM, EVERY STAKEHOLDER
Everyone gets their own front door
Residents, contractors, directors, accountants and auditors each get a purpose built view of the same live data. Nobody has to email you for an update.
Residents
Balances, payments, documents and repair reporting through ResidencePort and WhatsApp.
Contractors
Work orders, quotes, RAMS submissions and invoicing through ContractorPort.
Directors
Board packs, budget approvals and spend visibility for RMC and RTM directors.
Accountants
Read only financials, reports and year end workings without chasing exports.
Auditors
Time limited evidence access with a full trail of what was viewed.
What's happening
See the latest from PropLink about everything property.
How to choose block management software
The questions that separate real UK block management platforms from generic property tools, from schedule level accounting to migration and pricing.
What the golden thread means for your building
The Building Safety Act requires a living digital record for every higher risk building. What the golden thread must contain and how to keep it alive.
How service charges work in a block of flats
The annual service charge cycle from budget to year end, the statutory rules that bite and why the lease always comes first.
What is a Section 20 consultation?
When Section 20 applies, how the two notice stages run and what the £250 cap means when consultation is skipped. A practical guide for managing agents.
Reflecting on a Successful Event at Leasehold London 2024
PropLink joined the block management industry at Leasehold London 2024 to demonstrate how our platform eases financial management and compliance.
PropLink at ProParty 2024: Networking and a Whole Lot of Fun
The PropLink team joined ProParty 2024 at the Steel Yard for an evening of networking, industry conversation and a memorable doughnut wall.
PropLink Celebrates the Opening of Its First Product Development Office
PropLink opens its first product development office, a dedicated space for the team to collaborate on the future of block management technology.
PRICING
Pricing that scales with your portfolio
A £250 platform fee plus a portfolio band from £110 a month. Both products included, unlimited users, portals included. A 500 unit portfolio costs £360 a month, VAT excluded.
- Priced by portfolio, not per user, so add your whole team
- Guided onboarding and data migration included
- Price your exact portfolio with the calculator
QUESTIONS
Answers before you ask
The things managing agents ask us first.
Through a guided onboarding. You export spreadsheets from your current system, PropLink maps and validates them, and opening balances are reconciled before anything posts. You can run the whole journey yourself from a getting started checklist and see exactly what each import will create before it commits.
No. Residents use a simple portal or just WhatsApp. Checking a balance or reporting a repair is a message, not a login. Contractors receive work orders with everything they need and submit quotes, documents and invoices through their own portal.
Higher risk buildings get golden thread records, safety case management and duty holder workflows inside the same platform you use for day to day management. Compliance evidence builds up as you work instead of being assembled before an audit.
PropLink tracks funds at schedule level in line with trust accounting requirements, with bank reconciliation, balance guards and a full audit trail. PropLink never holds client money. It makes your handling of it demonstrably correct.
Yes. A documented REST API with scoped keys covers properties, work orders and financial data, with webhooks for real time events. The API reference is public.
Structured handover packs export your data in an organised, documented format. We would rather keep you with a good product than a locked door.
Ready to bring your portfolio onto one platform?
See how PropLink can streamline your operations with a personalised
walkthrough tailored to your buildings.