OPERATIONS
Tickets and issues
Every request becomes a ticket with a conversation thread. Residents raise them in ResidencePort, site managers log issues from the app, and inbound email routes straight into the queue.
Tickets, issues and work orders stay distinct so the right record answers the right question. A ticket is a conversation that settles when the requester has an answer. An issue is a finding logged on site with photos and a location. A work order is the work itself, and all three link against the site. Categories route each request to a default team and apply an SLA with first response and resolution targets, while priorities from low to urgent drive notifications. When a ticket resolves, the resolution posts to the thread and ResidencePort shows it to the requester. Closed tickets stay searchable and feed your operational reports.
- Tickets from portal, app and email
- Conversation threads with attachments
- Categories with default teams
- First response and resolution SLAs
- Formal complaints handling
- Reopen when a fix does not stick
See it working on your own portfolio
Bring a real block to the demo and we will run your numbers through it live.