RESIDENCEPORT
The portal that answers before residents ring you
Leaseholders and tenants check balances, pay, report repairs and read announcements in their own portal. Included in every PropLink subscription, branded to your organisation.
SELF SERVICE
Statements, demands and payments without a phone call
Residents see their live balance, download every demand and statement as a PDF and pay by card or Direct Debit. Payments receipt themselves into your ledger, so a portal payment reconciles like any other.
- Live balances and statements
- Every demand as a PDF
- Card payments through Stripe
- Direct Debit mandates
- Receipts post to your ledger
- Own contact details kept current
REPAIRS
Repairs reported with photos and a pin
A resident reports a repair with photos and drops a pin on the published floor plan, so your team knows exactly what and exactly where before anyone visits. The report lands as a ticket in PropLink and the resident follows its progress in the portal.
- Photo evidence up front
- Floor plan pin for location
- Tickets straight into PropLink
- Progress visible to the resident
- Announcements read and acknowledged
- Forms and shared documents
ALSO IN THE PORTAL
Built for every hat a resident wears
Included in the platform fee. No per resident charges.
Director mode
A curated view for RMC directors with board packs and budget approvals.
Accountant mode
Your accountant works the year end inside the system, not from exports.
Auditor access
Time boxed read only access with a full view trail.
Announcements
Published to the portal with read, acknowledge and comment tracking.
Building gallery and plans
Photos and published floor plans for every building.
Forms
Structured forms for consents, requests and applications.
WhatsApp card
Residents connect to the PropLink WhatsApp assistant from the portal.
PropManager AI
A resident scoped assistant answering questions about their own account.
Give your residents the portal they expect
Book a demo and see ResidencePort branded to your organisation with a real service charge journey.