Notify the desk
Report the damage once. We take first notification of loss from there.
All services
INSURANCE
Insurance Claims Desk
A dedicated claims handling service for managing agents and landlords. When damage occurs at one of your properties, our team manages the claim from first notification through to settlement. We liaise with insurers, loss adjusters and contractors so your team can focus on managing the building, not chasing paperwork.
What the service covers
Everything below is part of the service, delivered by our team and partners and scoped against your portfolio before anything starts.
FCA regulated end to end claims handling
- First notification of loss handling
- Insurer and loss adjuster liaison
- Contractor coordination
- Claim progress tracking
- Settlement negotiation support
- Full claims history per property
HOW IT RUNS
Insurance Claims Desk, start to finish
From the first phone call to the settled claim, one desk owns it.
We run the claim
Insurer, loss adjuster and contractor liaison handled for you.
Works proceed
Repairs run as PropLink work orders with completion evidence.
Settlement lands
Negotiated, agreed and reconciled against the ledger.
IN THE PLATFORM
The claim lives on the site record
The desk works inside your PropLink account, not around it. A claim opens against the site with its policy details already on record, correspondence and adjuster reports attach as they arrive, and the resulting works run as ordinary work orders with contractors and completion evidence. When the claim settles, the money reconciles through the same ledger as everything else, and the whole story stays on the site record for the next renewal.
- Claims open against the site
- Policy details already on file
- Correspondence attached as it arrives
- Repairs as ordinary work orders
- Completion photos and certificates
- Settlement reconciled on the ledger
Other services
Desktop Mailing
Print and post key documents straight from PropLink with a couple of clicks.
Compliance Checks
Outsource your regulatory compliance inspections to our qualified surveying team.
Repair Network
Access our vetted network of contractors and tradespeople for reactive and planned maintenance across your portfolio.
Add people power to the platform
Talk to us about any service and we will scope it against your portfolio.