BUILDING SAFETY
Resident engagement
The engagement strategy is versioned per building on the Tpas seven section structure. Concerns, consultations and observations each run their own workflow with nothing deleted.
Concerns move from open through review to response, and escalating one to an occurrence report prefills the linked record. Consultations under Regulation 10(7) record the decision, the window, the named considerer of views and the response log, and can only close with a due consideration record. Safety observations give staff and contractors a no wrong door route that triages into a concern, an occurrence report or a ticket. Complaints run a two stage engine with a Building Safety category and BSR referral handling.
- Versioned engagement strategy
- Concerns with MOR escalation
- Consultations with named considerer
- No wrong door observations
- Two stage complaints with BSR referral
- Everything retained and logged
See it working on your own portfolio
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